This Refunds, Returns and Remedies Policy explains when Gaming Gear Shop may offer a return, repair, replacement, store credit, or refund, and how claims are handled.

This policy applies to products purchased from our website and should be read alongside our Terms & Conditions, Shipping Policy, and Privacy Policy.

Nothing in this policy excludes your rights under applicable consumer laws.

 We accept change-of-mind returns within 14 days of delivery where the item is unused, unopened, in original packaging, and in resaleable condition.

Change-of-mind returns are eligible for store credit or exchange only.

Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect, or otherwise covered by Australian Consumer Law.

We do not accept change-of-mind returns for:
- opened or used products
- damaged packaging
- hygiene-sensitive items such as headsets, earbuds, wearables, or personal-use accessories once opened
- clearance/final sale items
- gift cards or digital products
- customised or special-order items

This policy does not limit your rights under the Australian Consumer Law. If an item has a major problem, is unsafe, is not as described, or does not do what it was meant to do, you may be entitled to a repair, replacement, or refund.

You may be entitled to a remedy if the product is faulty, unsafe, does not match its description, or is not fit for purpose.

We may inspect the item before approving any claim.

Do not dispose of the product unless we confirm.

To report a faulty product, provide:

• Your order number
• A description of the issue
• Photos or videos of the fault
• Packaging photos if relevant

If you receive a wrong, damaged, or missing item, contact us immediately with proof.

We may refuse returns caused by:

• Misuse or damage after delivery
• Normal wear and tear
• Incorrect use
• Unauthorised modifications
• Minor cosmetic differences

Contact us before returning any item. Do not send items back without approval. Follow our return instructions.

You must provide proof such as an order confirmation, receipt, or transaction record.

If a fault is confirmed, we will cover return costs. If not, you may be responsible.

Refunds are issued to the original payment method. Processing time is 5–10 business days after approval.

Store credit and exchanges are not guaranteed and are offered at our discretion.

You do not need to contact the manufacturer; deal directly with us.

Sale items are covered for faults but not eligible for change-of-mind returns.

Opened items are covered if faulty, but not accepted for change-of-mind returns.

Keep original packaging if possible, but it is not required for valid claims.

If a parcel is refused, unclaimed, or has an incorrect address, we may deduct shipping and handling costs.

Contact us before filing any payment dispute.

We comply with applicable laws and provide remedies where required.

You are entitled to a refund or replacement for major faults, and to repair for minor faults, under applicable law.

• Business: Gaming Gear Shop
• Email: [Insert Support Email]
• Website: https://gaminggearshop.com/pages/contact-us
• Address: [Insert Address]

We may update this policy at any time. The version at purchase time applies.