Gaming Gear Shop sells gaming-related products, which may be shipped from different warehouses, suppliers, or fulfilment partners depending on the product ordered and the customer's location.

Because of this, shipping times, carrier services, tracking availability, and delivery windows may vary between products and orders.

We aim to dispatch orders as efficiently as possible, but all delivery dates provided on our website are estimates only unless we expressly state otherwise.

After you place an order, we require time to review, verify, prepare, and process it before shipment.

Most orders are processed within 1 to 5 business days.

Processing time may be longer if:

• The product is sourced from a third-party supplier or external warehouse
• The item is temporarily low in stock
• Payment verification is required
• The order contains multiple items from different locations
• The order is placed during a sale, promotion, holiday period, or high-volume period
• We need to confirm shipping or address details with you

Processing times are separate from shipping times. Orders are not considered shipped until you receive a shipping confirmation or tracking update, where applicable.

Estimated delivery times begin after processing is complete.

For many products, estimated delivery is generally between 7 and 14 business days. However, some items may arrive sooner, while others may take longer depending on product type, warehouse location, customs processing, carrier performance, and destination.

Delivery times may vary due to:

• Your location
• Shipping carrier delays
• Supplier dispatch delays
• Customs inspections or border clearance
• Weather disruptions
• Public holidays
• Regional service interruptions
• Force majeure events or other circumstances outside our control

We do not guarantee delivery by a specific date unless we have expressly agreed to that in writing.

Some orders may be shipped in multiple parcels. This can happen when:

• Items come from different suppliers or fulfilment centres
• One item is available earlier than another
• Package size or carrier restrictions require separate shipments

If your order is split, you may receive separate tracking numbers, separate delivery dates, and separate parcels from different carriers. You will not necessarily receive all items in one package.

We ship to selected regions and countries as made available during checkout. Availability of shipping to a location may change at any time due to:

• Supplier limitations
• Carrier restrictions
• Customs risk
• Sanctions or legal restrictions
• Delivery service availability

If we cannot ship a product to your location after purchase, we may contact you to arrange an alternative, cancel the affected item, or issue a refund for the unshippable portion of the order, where appropriate.

Shipping fees, if applicable, are shown at checkout before payment is completed. Shipping costs may vary based on:

• Destination
• Order size or weight
• Product type
• Warehouse location
• Carrier rates
• Promotions or free shipping offers

Gaming Gear Shop reserves the right to update shipping fees at any time before checkout is completed. Any shipping promotion, discount, or free shipping offer is subject to change or withdrawal at our discretion unless already applied to a completed order.

Where tracking is available, tracking details will usually be provided once the order has been dispatched or once the carrier has scanned the shipment into its network.

Please note:

• Tracking updates may take time to appear
• Some carriers update slowly or only at major transit points
• Some low-cost or international shipping methods may provide limited tracking
• Tracking events may pause temporarily while a parcel is in transit or awaiting customs clearance

A delay in tracking updates does not automatically mean the parcel is lost.

Customers are responsible for providing a complete and accurate shipping address at checkout. This includes:

• Full name
• Street address
• Apartment or unit number where applicable
• Suburb/city
• State or region
• Postcode
• Country
• A valid contact phone number or email if required by the carrier

If you provide an incorrect, incomplete, or undeliverable address:

• Delivery may be delayed
• The parcel may be returned
• Additional shipping fees may apply
• Your order may not qualify for replacement or refund if the loss resulted from incorrect address information submitted by you

If you notice an address mistake, contact us as soon as possible. We cannot guarantee changes can be made once the order has entered processing or been dispatched.

If a delivery cannot be completed, the carrier may:

• Leave the parcel in a safe place
• Redirect it to a collection point
• Attempt redelivery
• Require signature on delivery
• Return the parcel to the sender

This depends on the shipping carrier, local delivery rules, and the service selected.

If a parcel is returned to the sender because the address was incorrect, delivery was refused, the parcel was unclaimed, or repeated delivery attempts failed, we may contact you to arrange re-shipment. Additional shipping fees may apply before the order is sent again.

Delivery estimates are not guarantees. Gaming Gear Shop is not responsible for shipping delays caused by matters outside our reasonable control, including but not limited to:

• Courier or postal service disruption
• Customs delays
• Severe weather
• Industrial action
• Border controls
• Public holidays
• Supplier delays
• Incorrect address details supplied by the customer
• Remote area delivery limitations
• System outages
• Force majeure events

Where possible, we will try to assist you with tracking or status updates, but we are not liable for delays caused by third-party carriers or external events.

For international orders, your parcel may be subject to:

• Customs duties
• Import taxes
• VAT/GST
• Brokerage fees
• Local handling fees

These charges are generally determined by the destination country, and are typically the customer's responsibility unless clearly stated otherwise on the website.

Gaming Gear Shop is not responsible for delays, seizures, fees, or delivery issues arising from customs clearance procedures or import regulations in the destination country. Customers are responsible for ensuring that ordered products are lawful to import into their jurisdiction.

Once a parcel has been handed to the shipping carrier, delivery timing and final handling are managed by the carrier. A parcel may be considered delivered where the tracking shows:

• Delivered
• Signed for
• Left in a safe place
• Collected
• Delivered to parcel locker, pickup point, or local agent

If tracking shows delivered but you cannot locate the parcel, you should:

• Check around the delivery location
• Check with household members, neighbours, building management, or reception
• Contact the carrier
• Contact us so we can review the shipment record

We may assist you in opening an inquiry with the carrier, but we do not guarantee reimbursement where carrier records show confirmed delivery.

A parcel may be considered potentially lost if:

• Tracking has stopped updating for an unusually long period
• The carrier confirms it cannot locate the shipment
• The parcel has exceeded the expected delivery timeframe by a substantial margin

Before a lost-parcel claim is reviewed, we may require:

• The order number
• Shipping name and address
• Confirmation that the parcel was not received
• Reasonable time for carrier investigation
• Any further information requested by us or the carrier

Gaming Gear Shop reserves the right to determine, acting reasonably, whether a replacement, store credit, claim process, or other resolution is appropriate based on tracking history, carrier response, order value, fraud indicators, customer account history, and supplier policies.

If your parcel arrives damaged, or if an item appears to be missing, you must contact us within a reasonable time after delivery. To help us assess the issue, please provide:

• Your order number
• A description of the problem
• Clear photographs of the item
• Photographs of the packaging
• Any relevant shipping labels
• Any other evidence we reasonably request

We may not be able to assist effectively where:

• The packaging has been discarded immediately
• No supporting photos are provided
• The complaint is made long after delivery
• The issue appears to result from misuse, installation error, or normal wear after receipt

Where appropriate, we may investigate with the carrier or supplier before offering a resolution.

If you receive the wrong item, please contact us promptly with:

• Your order number
• Photographs of the item received
• Photographs of packaging or labels where relevant

Do not use, alter, or dispose of the item while the issue is under review. Where we confirm that the wrong item was supplied, we will determine the appropriate next step, which may include replacement, return instructions, store credit, or another reasonable remedy.

Some products may be subject to special shipping limitations because of:

• Battery regulations
• Size or weight
• Destination restrictions
• Customs sensitivity
• Supplier rules
• Carrier exclusions

If a product cannot be shipped using the method selected, we may contact you with an alternative, delay dispatch pending confirmation, cancel the affected product, or issue a refund for that product where appropriate.

From time to time, we may offer products that are on pre-order, backorder, or temporarily out of stock. If you place an order for such an item:

• Dispatch may take longer than standard processing times
• Estimated delivery windows may change
• Your order may be partially fulfilled if multiple items were purchased together

Where possible, we will indicate this on the product page or communicate with you after purchase. If a product becomes unavailable after your order is placed, we may cancel the unavailable item and provide a refund for that item or contact you regarding alternatives.

Once an order has been shipped, it usually cannot be cancelled or intercepted. If you change your mind after dispatch:

• Contact us as soon as possible
• We cannot promise that shipment can be stopped
• Any resolution will be subject to our Refund Policy and the circumstances of the order

This Shipping & Delivery Policy does not create a standalone right to a refund, return, or cancellation simply because a parcel is in transit, delayed, or no longer wanted after dispatch.

Unless expressly stated otherwise in writing:

• We do not guarantee next-day delivery
• We do not guarantee delivery by a specific event date
• We do not guarantee exact dispatch dates
• We do not guarantee uninterrupted carrier services

Customers should place orders with a reasonable time allowance, especially during peak seasons, promotions, and holiday periods.

During high-volume periods such as:

• Holiday seasons
• Major sales
• Promotional campaigns
• Product launches

Processing and delivery times may be longer than usual. Estimated delivery times during these periods are indicative only.

If you have a shipping-related issue, please contact Gaming Gear Shop using the contact details listed on our website and include:

• Your order number
• Your full name
• The shipping address
• A description of the issue
• Any relevant photos or screenshots

Providing complete information helps us resolve shipping matters more efficiently.

This Shipping & Delivery Policy should be read together with our Refund Policy. Shipping delays, customs processing, carrier disruptions, address errors, or failed delivery attempts do not automatically entitle a customer to a refund unless required by law or expressly approved by us under the applicable policy.

Nothing in this Shipping & Delivery Policy excludes any consumer rights that cannot be excluded under applicable law.

Gaming Gear Shop may update this Shipping & Delivery Policy from time to time to reflect changes in operations, carriers, supplier arrangements, or legal obligations.

The version published on our website at the time of your order will generally apply to that order unless an update is required by law.